TERMS & CONDITIONS
WONDERLAND MODELS TERMS & CONDITIONS
These are the Terms and Conditions of Wonderland Models – a trading name of Wonderland Toys Ltd registered in Scotland (Registration number: 49931) Registered Office 97 Lothian Road Edinburgh EH3 9AN. We reserve the right to amend these Terms and Conditions from time to time. It is important that users of this website check the Terms and Conditions each time they place an order and ensure that they accept the current Terms and Conditions.
By placing an order you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order in writing and providing that the conditions of any relevant promotional offers have been complied with. We reserve the right to cancel any orders that do not comply with the conditions of promotions and offers and refund payment.
All prices/discounts may only be applicable to online purchases. Online offers may not be available in store in some instances.
Prices featured are in £ sterling including VAT at the current rate and exclusive of delivery charge. We reserve the right to amend prices from time to time.
All products on the Wonderland Models website are featured subject to availability. If the products you order are out of stock you will be notified and offered the option to accept alternative products or to cancel your order. Any monies paid will be refunded to you.
All Wonderland Models gift vouchers are valid for one year from the date of purchase. They may be redeemed either in our online store or in the shop itself.
All photographs are for illustrative purposes only. Please read carefully the product descriptions.
Payment can be made by Credit Card or Debit Card. Payment will be debited to your account before dispatch of your order.
Confirmation of Order
You will receive confirmation of your order either by way of a Reference number if booking by telephone or by email if ordering online. We have the right to refuse any order.
Cancellation of Orders
In order to cancel an order before it has been dispatched it is essential that you call us immediately and confirm in writing either by email or fax. We do not accept cancellation of any order by telephone. Your order will then be cancelled and any payments made will be refunded to you. Refund payments for cancelled orders will be made to the account originally charged.
Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. As per the EU Distance Selling Directive, you are entitled to return ordered goods within 14 days of receipt if you change your mind. This period is extended to 30 (thirty) days for faulty/damaged goods. This period period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period".
We will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
The returned goods must be unopened and unused and in the same condition as when dispatched by Wonderland Models. If you wish to return goods under these circumstances you must do the following: -
Telephone us to say which items you wish to return. When returning goods we recommend that you obtain proof of postage.
We shall refund the cost of the goods, minus the postage charge, to the original account charged. Once the returned goods have been received in a satisfactory condition we shall refund the original account charged within 14 days. Customers are liable for the costs involved in returning unwanted goods to us.
If the goods you receive are damaged please contact us immediately. You can return the damaged products for a replacement or full refund. Do not use express services to return items to us or we will be unable to refund you the full cost paid. Postage refund will not exceed the amount originally paid. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.
We deliver throughout the UK and Overseas. We endeavour to dispatch orders within 48 hours of receipt. Orders will only be dispatched once payment has been received. Orders are sent by First Class Royal Mail, Interlink Express or Citylink Courier and are usually received within 2 - 3 days. Please be advised that we request our customers to fill the address details at the time of placing the order. If our customer has placed the order with a wrong address then we will not be held responsible for them not receiving the item. If you haven’t received you order within 5 days of receiving confirmation of despatch please contact us by telephone or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery
Thawte Encryption provides very high levels of internet and physical security to ensure sensitive information is never compromised. Including 128 bit encryption. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
Airguns and Silencers
All online sales of airguns, air rifles, air pistols, silencers, moderators are prohibited. Any purchases attempted through the website will be instantly cancelled. Please purchase in store.
Wonderland Models is a trading name of Wonderland Toys Limited and do not share your data with anyone else except where it is essential in the processing of your order, or if required to do so by UK Governing Law.
From time to time we may send you email notification of new Special Offers. Whenever we do this you will have the opportunity to request to be removed from our mailing list.
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If it should be determined that any condition within this agreement is deemed unlawful this shall not affect the remaining conditions.
No promises and or representations of any kind, express or implied, are given as to the accuracy of any of the information contained within this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss, or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any information or material contained in this website. We shall also not be held responsible for any consequential loss suffered as a result of our failure to fulfil any order.
The information and prices shown on this website are updated from time to time and therefore may have changed when you come to place an order. Whilst every effort is made to ensure accuracy, errors can occur. You are strongly advised to check all details of your order carefully at the point of order.
Sales are governed by Scots Law.
Recycle your old electricals with us……
If you’re buying a new electrical item, we will recycle your old one for free.
Please do not throw electrical equipment (including those items marked with the crossed out wheeled bin symbol) in your bin.
This is because:
- Unwanted electrical equipment is the UKs fastest growing type of waste.
- Many electrical items can be repaired or recycled, saving natural resources and the environment.
- If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our store. Unwanted items should be returned within 28 days of purchasing your new product.
Waste Battery Regulations
Under the Waste Battery Regulations, Wonderland Models are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (PLEASE DO NOT POST).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.