TERMS & CONDITIONS

WONDERLAND MODELS TERMS & CONDITIONS

These are the Terms and Conditions of Wonderland Models – a trading name of Wonderland Toys Ltd registered in Scotland (Registration number: 49931) Registered Office 97 Lothian Road Edinburgh EH3 9AN. We reserve the right to amend these Terms and Conditions from time to time. It is important that users of this website check the Terms and Conditions each time they place an order and ensure that they accept the current Terms and Conditions.

Customer Orders
By placing an order you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order in writing and providing that the conditions of any relevant promotional offers have been complied with. We reserve the right to cancel any orders that do not comply with the conditions of promotions and offers and refund payment.

All prices/discounts may only be applicable to online purchases. Online offers may not be available in store in some instances. 
Pricing
Prices featured are in £ sterling including VAT at the current rate and exclusive of delivery charge. We reserve the right to amend prices from time to time.

Availability
All products on the Wonderland Models website are featured subject to availability. If the products you order are out of stock you will be notified and offered the option to accept alternative products or to cancel your order. Any monies paid will be refunded to you.

Gift Vouchers
All Wonderland Models gift vouchers are valid for one year from the date of purchase. They may be redeemed either in our online store or in the shop itself.

Product Details
All photographs are for illustrative purposes only. Please read carefully the product descriptions.

Payment
Payment can be made by Credit Card or Debit Card. Payment will be debited to your account before dispatch of your order.
Protx

Confirmation of Order

You will receive confirmation of your order either by way of a Reference number if booking by telephone or by email if ordering online. We have the right to refuse any order.

Cancellation of Orders
In order to cancel an order before it has been dispatched it is essential that you call us immediately and confirm in writing either by email or fax. We do not accept cancellation of any order by telephone. Your order will then be cancelled and any payments made will be refunded to you. Refund payments for cancelled orders will be made to the account originally charged.

Claims
Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours.

Returns Policy
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. As per the EU Distance Selling Directive, you are entitled to return ordered goods within 14 days of receipt if you change your mind. This period is extended to 30 (thirty) days for faulty/damaged goods. This period period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the "cooling off period".  

We will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

The returned goods must be unopened and unused and in the same condition as when dispatched by Wonderland Models. If you wish to return goods under these circumstances you must do the following: -

Telephone us to say which items you wish to return. When returning goods we recommend that you obtain proof of postage. 
We shall refund the cost of the goods, minus the postage charge, to the original account charged. Once the returned goods have been received in a satisfactory condition we shall refund the original account charged within 14 days. Customers are liable for the costs involved in returning unwanted goods to us.
If the goods you receive are damaged please contact us immediately. You can return the damaged products for a replacement or full refund. Do not use express services to return items to us or we will be unable to refund you the full cost paid. Postage refund will not exceed the amount originally paid. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.

Delivery
We deliver throughout the UK and Overseas. We endeavour to dispatch orders within 48 hours of receipt. Orders will only be dispatched once payment has been received. Orders are sent by First Class Royal Mail, DPD Local or FedEx and are usually received within 2 - 3 days. Please be advised that we request our customers to fill the address details at the time of placing the order. If our customer has placed the order with a wrong address then we will not be held responsible for them not receiving the item. If you haven’t received you order within 5 days of receiving confirmation of despatch please contact us by telephone or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery

Security
Thawte Encryption provides very high levels of internet and physical security to ensure sensitive information is never compromised. Including 128 bit encryption. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Privacy
At Wonderland Toys Limited (trading as Wonderland Models) we want to go even further with internet security. As a result we have made our website 100% secure with 
SSL on all pages.
Google Certified Shop
We are a
Google Certified Shop Site Validation
Comodo SSL

Privacy Secured by Comodo SSL

HTTPS Everywhere

We comply with PCI DSS Site Validation
Sysnet Certification

Wonderland Models knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Wonderland Models you are accepting the practices described in this Privacy Notice.

We collect information about our customers and visitors to continuously improve our offering to our customers. We analyse data from the website using a web analysis tool (Google analytics) and use it to make your shopping experience better every time you visit us. To make sure your privacy is secure with us, we take every precaution to ensure your privacy is maintained. We promise never to release your personal details to any outside company for mailing or marketing purposes. 

We collect the following information:

  • Your name and address to ship the products you've ordered.
  • Your e-mail address to communicate with you about orders you've placed with us.
  • Your demographic information such as postcode, preferences and interests.
  • Other information relevant to suitable customer offers if you register for our Newsletter.

According to the Data Protection Act, you have the right to free information about your stored data, and also the right to correct, block or delete this data.

Customer data will not be handed over to any other company without your written consent. Changes in our privacy policy will be announced on our website and/or in our mailings to customers. At all times you have the right to revoke any given consents like the newsletter by contacting our customer service.

Cookies "Wonderland Models uses cookies"

By using Wonderland Models, you agree to our use of cookies to enhance your experience.

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie', which is a small file, on your computer's hard disk. Cookies are used for several reasons, for example to recognise you whenever you visit our website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to aboutcookies.org.

The logo displayed in the left hand side of your screen indicates that Wonderland Models (https://www.wonderlandmodels.com/) is secured by Comodo SSL.

Connection Encrypted: High-grade Encryption (256 Bit Encryption)

In simple terms this means that it is very difficult for unauthorised people to view information traveling between computers. It is therefore very unlikely that anyone can read the pages on https://www.wonderlandmodels.com/ travelling over the network (Internet).

What Personal Information About Customers Does Wonderland Models Gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at Wonderland Models. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.
Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.
E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account here.

What About Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does Wonderland Models Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

In order to serve you more efficiently, reputable third-party banking institutions like Sagepay handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

We take security seriously and have made sure that data submitted by this web site is encrypted. In addition to this first level of security, credit card details are stored in an encrypted form. We do not store your card details in clear text. We know of no cases of credit card fraud using our shopping system over the internet.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Comodo Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Which Information Can I Access?

Wonderland Models gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. 

Conditions of Use, Notices, and Revisions

If you choose to visit Wonderland Models, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of  our country. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to us. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

WE DO NOT HOLD CUSTOMER CREDIT CARD INFORMATION ON OUR SERVER.

Automatic Information

For security purposes Wonderland Models sometimes collects and analyses the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data is not available via internet. We keep this data in confidence according to our privacy policy.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our customer service staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: sales@wonderlandmodels.com

Severability
If it should be determined that any condition within this agreement is deemed unlawful this shall not affect the remaining conditions.

Website Information

No promises and or representations of any kind, express or implied, are given as to the accuracy of any of the information contained within this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss, or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any information or material contained in this website. We shall also not be held responsible for any consequential loss suffered as a result of our failure to fulfil any order.

The information and prices shown on this website are updated from time to time and therefore may have changed when you come to place an order. Whilst every effort is made to ensure accuracy, errors can occur. You are strongly advised to check all details of your order carefully at the point of order.

Governing Law

Sales are governed by Scots Law.

Recycling
Recycle your old electricals with us……
If you’re buying a new electrical item, we will recycle your old one for free.
Please do not throw electrical equipment (including those items marked with the crossed out wheeled bin symbol) in your bin. 
This is because:

  • Unwanted electrical equipment is the UKs fastest growing type of waste.
  • Many electrical items can be repaired or recycled, saving natural resources and the environment.
  • If we do not recycle electrical items they will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electricals on a like-for-like basis in our store. Unwanted items should be returned within 28 days of purchasing your new product.

Waste Battery Regulations
Under the Waste Battery Regulations, Wonderland Models are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (PLEASE DO NOT POST).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com 
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.