Wonderland Models deliver throughout the UK and Overseas. We endeavour to dispatch orders within 48 hours of receipt. Orders will only be dispatched once payment has been received.
Orders are sent by First Class Royal Mail or Fedex Courier (to USA, Canada, Australia, New Zealand and Japan) or DPD Local Courier (to mainland UK and Europe) and are usually received within 2 - 3 days, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quickly as is possible. If you haven't received you order within 5 days of receiving confirmation of despatch please contact us by telephone or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery.
Express orders must be ordered before 2pm for next day delivery. Express delivery couriers endeavour to deliver as fast as possible on a next working day service Monday to Friday. Our couriers do not deliver on a Saturday.
Express delivery orders placed between 2pm on Thursday and 2pm on Friday will be shipped on a Friday for delivery on the following working day which would be Monday. Similarly orders placed after 2pm on Friday will not be shipped until the next working day which is Monday for Tuesday delivery. If the Monday is a Bank Holiday then it will be shipped on Tuesday for Wednesday delivery.
We are currently using the new Predict & Follow My Parcel DPD Local service, please click this link for an in-depth guide.
CHARGES & OPTIONS
UK STANDARD SHIPPING
Total order value (including postage) up to £70 p&p £3.99 (delivery within 2-5 days)
Total order value (including postage) over £70 p&p £6.99 (delivery next working day) By Courier.Please be sure to give us your mobile phone number when ordering as DPD Local offer an email/text message option to enable you to receive notification of despatch and estimated delivery time. The express service requires a signature on delivery.
Heavy items will incur a surcharge which is added at the checkout. Non-mainland UK destinations attract a £6 surcharge for next day delivery. All Northern Ireland and Isle of Man postcodes also attract this surcharge. Delivery to these destinations may be 2 days. We do not ship to PO Boxes and BFPO addresses but are hoping to be able to offer this service in the future.
These postcodes also require a £6 surcharge:
BT (Northern Ireland) all £6 surcharge
IM Isle of Man all £12 surcharge
Guernsey and Jersey £12 surcharge
SHIPPING OF HEAVY, BULKY OR RESTRICTED ITEMS
As outlined above, all orders valued at less than £70 will normally be shipped by Royal Mail First Class Post unless you request shipment by courier. However certain items we sell must be sent by courier either because of their weight or bulk or because Royal Mail will not carry them.
HEAVY OR BULKY ITEMS
Examples of these products are our wooden dolls houses, castles, farms and playmats, large scale plastic model kits, large radio control models, model railway and Scalextric sets and archery sets.
Due to the methods used by Royal Mail to ship their parcels across the UK, they will not carry certain products. Amongst those prohibited or restricted products are the following items:
- Lithium Polymer (LiPo) batteries and products containing them. This affects most of the radio control cars, aircraft and helicopters.
- Toy Guns caps. These are classified as explosives and have to be sent by courier.
- Pressurised containers. This includes all aerosol paints, airbrush propellant and airbrush cleaners and air gun propellant canisters.
- Paints, Varnishes and Glues etc. Many of the modelling accessories contain volatile solvents which cannot be shipped by Royal Mail. We can still post water-based acrylic paints by Royal Mail at the moment.
For more information about Royal Mail's prohibited and restricted products go to this section of their website:
We can ship most of the restricted items listed here by courier within the EU but cannot send them anywhere else in the world by Royal Mail or Courier service.
INTERNATIONAL, MINIMUM RATE £14 PLUS ANY SURCHARGES
There is a minimum shipping charge of £14 for all overseas orders depending on your destination. You will therefore be charged whichever is the higher amount of £14 and the actual cost of shipping. For accurate overseas delivery costs please see the table below. This is the cost for any one parcel up to 31.5 Kg in weight and no more than 1.75 metres in length.
International deliveries are divided into Zones and different zones have different costs and delivery times (times stated are average times). The costs stated below are per parcel.
Zone 1 2 Days £14.00
Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland
Zone 2 3 Days £17.00
Austria, Denmark, Liechtenstein, (Switzerland Add £25 Customs Charge)
Zone 3 3/4 Days £21.00
Czech Republic, Italy, Slovakia, Spain
Zone 4 4/5 Days £28.00
Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
Zone 5 4/6 Days £33.00
Bulgaria, Greece, Latvia, Lithunia, Romania, (Bosnia, Hertzegovina, Iceland, Norway, Serbia Add £25 Customs Charge)
All Norway orders require the customer national ID number before we can despatch (please add to notes or alternatively email to Mailorder@wonderlandmodels.com).
Sadly we are now unable to send orders to Turkey and Russia.
We charge a minimum of £15 for all parcels to the following countries:
Australia, New Zealand, Canada, Japan, UAE, Singapore, Hong Kong and the USA. Postage is charged according to volumetric weight and we will email you to let you know any additional costs incurred before the order is processed.
We cannot be held responsible for the late delivery of parcels. For deliveries outside the European Union, UK Vat of 20% from 4th January 2011 will be deducted from the price, you may however have to pay any local sales tax or import duty due. The amount charged to your card account may vary slightly due to exchange rate fluctuations and commission - we currently debit cards in pounds sterling - this will be converted by your card provider to your local currency.
WILL I HAVE TO PAY CUSTOMS FEES ON MY ORDER?
Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately, Wonderland Models has no control over these fees. Please contact your local customs office for more information.
The shipping charges you pay to Wonderland Models only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.
Wonderland Models has no way of accurately calculating customs fees, taxes, duties, etc. On rare occasions, your order may be delayed due to the customs process. If your order takes more than two weeks to arrive from the moment you receive your shipment notification, check with your local customs office to see if they are holding the package.
If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items. Placing a claim to have the value of the item refunded can take between 15 and 30 days. We require written confirmation from the customer before any claim can be processed. The best way of doing this is to send us an email outlining your order number along with your name and the delivery address. In some cases we will not be able to despatch a replacement until this claim is complete.
Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours of receipt.