Wonderland Models: An update on COVID 19

A message to our customers

The COVID-19 global crisis is affecting us all. At Wonderland Models our first priority is to maintain public health in-line with Government advice, while aiming to continue serving our customers both online and in store.

Where it is safe to do so, we are keeping our store in Edinburgh open - colleagues and customers should follow government guidelines and not come in to store if they are experiencing symptoms of COVID-19. Please visit NHS 111 for more information.

We may have to vary store opening times due to staff availability or if the Government gives guidance to do so.

We recommend where possible to use our online store, this way you can browse safely on your own device, order online and reduce contact with others. Royal Mail and our couriers DPD and Fedex are continuing to collect and deliver orders daily.

Most of our suppliers are continuing to provide a fast, efficient service which is enabling us to hold good stocks of important lines but unfortunately delays may occur due to circumstances beyond our control.

In order to keep you updated with your delivery progress, please ensure we have your mobile number and email address when placing an order so you can be updated by SMS and email.

In summary:

  • All internet orders will continue as normal.
  • All telephone lines will be open from 9.30am until 6pm Monday to Friday and 9am until 6pm on Saturday.
  • The shop will be open as normal.

We will continue to monitor the situation and provide further detail in due course.

We would like to thank you all for your understanding.

The Wonderland Models Team


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