Level 4 Covid Lockdown - Still Sending Online Orders
Level 4 Covid Lockdown After Christmas - Still Sending Online Orders
Click and Collect Also Available
The Covid-19 global crisis is affecting us all. At Wonderland Models our first priority is to maintain public health in-line with Government advice, while aiming to continue serving our customers online.
Our store is closed from Christmas Day until the Level 4 Lockdown measures are lifted although we are still taking and processing internet orders though our websites at:
We recommend using our online stores, this way you can browse safely on your own device, and order online. Royal Mail and our courier DPD are continuing to collect and deliver your orders daily.
You can keep up to date with all the latest news and offers by visiting our Facebook and Twitter pages.
Most of our suppliers are continuing to provide a fast, efficient service which is enabling us to hold good stocks of important lines but unfortunately delays may occur due to circumstances beyond our control such as the ongoing issues with delays at the ports in the south of England which have been well publicised on the news.
In order to keep you updated with your delivery progress, please ensure we have your mobile number and email address when placing an order so you can be updated by SMS and email.
- All internet orders will continue as normal.
- All telephone lines will be open from 10am until 5pm Monday to Saturday where our staff are available for advice and help.
- The shop will close to the public until further notice although we can arrange collections of orders on request.
Model paints orders take much longer to get ready so there are 2-3 day delays on these orders. Please be patient. We are going as fast as we can.
We have seen an increase in the number of orders we are receiving but nothing we can't handle and most still go out the same day. Please be aware though that the guaranteed delivery dates eg 24 hour are are all suspended. No delivery date guarantees are in force from any courier at this time.
We will continue to monitor the situation and provide further detail in due course.
We would like to thank you all for your understanding.
The Wonderland Models Team