Important Customer Notice 28/05/20
Following on from our last newsletter the Scottish Government are encouraging mailorder firms to stay open so our site in Edinburgh is still working with fewer staff but sorry no visitors are allowed at the moment. We will let you know if and when this changes.
We have seen an increase in the number of orders we are receiving but nothing we can't handle and a lot of express orders still go out the same day. Please be aware though that the guaranteed delivery dates eg 24 hour are are all suspended. No delivery date guarantees are in force from any carrier at this time. Our hard working staff are working overtime most days to try to keep up with demand and appreciate your patience at the moment.
Model paints orders take much longer to get ready so there are 2-3 day delays on these orders. Please be patient. We are going as fast as we can!
Please note that we do NOT accept any orders over the telephone. All orders must be placed online. Make sure you give us your email address and mobile phone number so you can receive courier notifications regarding the date and time of your delivery.
When placing your order please double check that your delivery address is correct bearing in mind you will probably be getting the parcel sent to your home rather than your work.
Currently we are providing only a very limited telephone service between 10am and 3pm. This is because we have so many orders to process and fewer staff to do them. Best contact is by email.
At this time we are not sending parcels outside Europe until further notice.
Thank you again for all your patience and understanding and we all wish you a great weekend.