Delivery Costs

Wonderland Models deliver throughout the UK and Overseas. We endeavour to dispatch orders within 48 hours of receipt. Orders will only be dispatched once payment has been received.
              
Orders are sent by First Class Royal Mail or Citylink Courier or Interlink Express Courier and are usually received within 2 - 3 days, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quickly as is possible. If you haven't received you order within 5 days of receiving confirmation of despatch please contact us by telephone or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery.

Express delivery orders placed on a Friday after 2pm will not be shipped until the next working day which is Monday for Tuesday delivery. If the Monday is a Bank Holiday then it will be shipped on Tuesday for Wednesday delivery.

Charges & Options

UK Standard Shipping

Order value up to £70 p&p £3 (delivery within 2-5 days)
Order value over £70 p&p £6 (delivery next day) By Courier. Please be sure to give us your mobile phone number when ordering as Interlink Express offer an email/text message option to enable you to receive notification of despatch and estimated delivery time.

Heavy items will incur a surcharge which is added at the checkout. The Highlands and non-mainland UK destinations attract a £6 surcharge for next day delivery. All Northern Ireland and Isle of Man postcodes also attract this surcharge. Delivery to these destinations may be 2 days. We do not ship to BFPO addresses.
These postcodes also require a £6 surcharge:
HS1-9
KA27
KW15-17
PA20
PA41-49
PA60-78
PH42-44
ZE1-3
IM all
BT all

International, Flat rate £5-£10 plus any surcharges

There is a minimum shipping charge of £5- £10 for all small light overseas orders depending on your destination. You will therefore be charged whichever is the higher amount of £5.00 and the actual cost of shipping. We will always email you for your approval should the amount be more than £5- £10. For accurate overseas delivery costs please see the table below. This is the cost for any one parcel up to 31.5 Kg in weight and no more than 1.75 metres in length.

International deliveries are divided into Zones and different zones have different costs and delivery times (times stated are average times). The costs stated below are per parcel.

Zone 1 2 Days £14.00
Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland
Zone 2 3 Days £17.00
Austria, Denmark, Liechtenstein, (Switzerland Add £25 Customs Charge)
Zone 3 3/4 Days £21.00
Czech Republic, Italy, Slovakia, Spain
Zone 4 4/5 Days £28.00
Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Spain, Sweden
Zone 5 4/6 Days £33.00
Bulgaria, Greece,  Latvia, Lithunia, Montenegro,  Romania, (Bosnia, Hertzegovina, Croatia, Iceland, Norway, Serbia Add £25 Customs Charge)
Zone 6 6 Days £47.50
Tunisia, Turkey
Zone 7 7 Days £67.50
Mexico, Russia

We cannot be held responsible for the late delivery of parcels. For deliveries outside the European Union, UK Vat of 15% (17.5% from 1st January 2010) will be deducted from the price, you may however have to pay any local sales tax or import duty due. The amount charged to your card account may vary slightly due to exchange rate fluctuations and commission - we currently debit cards in pounds sterling - this will be converted by your card provider to your local currency.

Postal Losses

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items. Placing a claim to have the value of the item refunded can take between 15 and 30 days. We require written confirmation from the customer before any claim can be processed. The best way of doing this is to send us an email outlining your order number along with your name and the delivery address.  In some cases we will not be able to despatch a replacement until this claim is complete.